Blog Posts

What Is Contact Center Automation (Explained Simply)?

What Is Contact Center Automation (Explained Simply)?

What Is Contact Center Automation (Explained Simply)?EJ Bowen
Published on: 02/01/2026

Learn how CC automation uses AI to streamline workflows, improve CX, and boost efficiency.

Entrepreneurship & Business Ownership
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How AI Helps Predict Call Spikes and Staffing Needs

How AI Helps Predict Call Spikes and Staffing Needs

How AI Helps Predict Call Spikes and Staffing NeedsEJ Bowen
Published on: 01/01/2026

Optimize contact center operations with AI call forecasting and smart staffing predictions.

Entrepreneurship & Business Ownership
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What Is a Self-Service CX Strategy?

What Is a Self-Service CX Strategy?

What Is a Self-Service CX Strategy?EJ Bowen
Published on: 01/01/2026

Boost CX with self-service strategies, automation, and deflection to enhance customer satisfaction.

Entrepreneurship & Business Ownership
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Why CX Leaders Need Better Data Hygiene

Why CX Leaders Need Better Data Hygiene

Why CX Leaders Need Better Data HygieneEJ Bowen
Published on: 01/01/2026

Boost CX data accuracy with strong data hygiene and cleanup strategy for analytics success.

Entrepreneurship & Business Ownership
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